AVA Conference Perth 2019

Giving information to clients and making plans for follow through is often an underdeveloped component of the consultation. It’s assumed that because the client has been given information he has accepted the recommendations and agrees to follow through. Successful implementation of giving information and making plans for follow-up depends on how effectively information has been gathered and whether a relationship is established early in the interaction. Information giving leading to adherence and/or compliance must be based on information gathered about the patient’s problems and framed in terms that take into account the client’s perspective including their concerns and expectations. The goal is to discover what the client wants to discuss, take a good history and work toward a joint management plan that the client feels comfortable with, understands and is prepared to adhere to. We will identify the difficulties inherent to communication associated with compliance and best ways forward.